We want you to love and enjoy your W I L L O W S W I M items so we offer returns and exchanges.
Exchange and Refund Policies
- You are more than welcome to exchange your swimsuits, providing they meet the exchange guidelines.
- If you have changed your mind or have chosen the incorrect size, Willow Swim is not required to provide you with a refund. You must proceed with an exchange or credit.
- If you have purchased something with a discount or sale, Willow Swim is not required to provide you with a refund. You will be given a ‘store credit’.
- If you have received a faulty item, we will replace or refund upon inspection.
- Items purchased on sale or a discounted rate are not eligible for a return.
Exchange and Refund Guidelines
- Swimsuits must be returned within two weeks from purchase.
- Swimsuits must be in original condition.
- All tags and labels must be intact and in original position. Items must not be washed.
- Exchange and refund forms are included with returned goods. You will receive this form via email.
- You, the customer, are responsible for the exchange/return costs; such as shipping costs (this does not include faulty items).
- You must contact us via our email, firstname.lastname@example.org